Operational Defect Database

BugZero found this defect 1075 days ago.

Veeam | kb4162

How to Attach Files to a Veeam Support Case

Last update date:

3/8/2024

Affected products:

No affected products provided.

Affected releases:

Fixed releases:

No fixed releases provided.

Description:

Purpose

This article documents how to attach files to a Veeam Support case.

Methods

Below are the two methods (portal or SFTP) used to attach files to a support case. Expand a section to learn more.

More Information

Log Upload Location Option All files uploaded via SFTP are stored in secure AWS S3 storage by default. You may opt-out of storing files on AWS S3, by doing so you opt-out your entire company. Opting out will cause all users in your company to be restricted to only using SFTP to upload logs to SFTP servers hosted by Veeam Software.The opt-out option can be found in your My Portal profile details page. To opt back in to using AWS S3 for storing uploaded files, simply uncheck the box.

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