Operational Defect Database
BugZero found this defect 1061 days ago.
Data sources
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Veeam | kb4186
Veeam Agent for Microsoft Windows can't be auto-updated to the latest version on Windows 7, 2008 R2, 2012
Last update date:
7/2/2021
Affected products:
Veeam Agent for Microsoft Windows
Affected releases:
5.0
Fixed releases:
No fixed releases provided.
Description:
Challenge
Veeam Agent fails to run auto-update and download the latest version on the following operating systems: Microsoft Windows 7 SP1 Microsoft Windows Server 2008 R2 SP1 Microsoft Windows Server 2012
Cause
Veeam Agent utilizes BITS to download the latest versions from https://download.veeam.com and requires TLS 1.2 to be enabled.
Solution
TLS 1.2 must be enabled in the aforementioned operating systems according to Microsoft recommendations. Ensure the OS is running on the latest updates and at least KB3140245 is installed. Enabled TLS 1.2 using this Microsoft EasyFix EasyFix 51044 Restart the machine
More Information
Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows
