Operational Defect Database
BugZero found this defect 1041 days ago.
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Veeam | kb4188
Export report email from Veeam Explorer for Microsoft Exchange is sent in an unexpected language
Last update date:
7/14/2021
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
Export reports sent by Veeam Explorer for Microsoft Exchange are illegible or unexpectedly contain Chinese characters.
Cause
The issue is caused by an encoding conflict. By default, Veeam Explorer for Microsoft Exchange uses UTF-16 character encoding, and the issue appears under following circumstances: Use of Mimecast or Thunderbird Office 365 organization located in Microsoft Azure China or Germany regions.
Solution
Export Report encoding can be changed for Veeam Explorer for Microsoft Exchange.To change Export Report email encoding, perform the following: Navigate to the folder %programdata%\Veeam\Backup\ExchangeExplorer\ Create a new file named Config.xml (If the Config.xml file already exists, edit it.) Enter the following text:
More Information
A similar issue may occur with Veeam Backup for Microsoft 365 and is documented in https://www.veeam.com/kb2692.
