Operational Defect Database
BugZero found this defect 983 days ago.
Data sources
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Veeam | kb4205
Rescan fails with "Unable to install backup agent: cannot connect to Error: Known agent have the same bios uuid but different connection point ."
Last update date:
6/29/2023
Affected products:
Veeam Agent for Microsoft Windows
Affected releases:
2.2
Fixed releases:
No fixed releases provided.
Description:
Challenge
During the rescan of a Protection Group, the following error occurs: Unable to install backup agent: cannot connect to <machine> Error: followed by either: Known agent <hostname> have the same bios uuid <uuid_value> but different connection point <different_ip>. or Failed to call RPC function 'EpAgentCollectSystemInfo' : Machine doesn't have identifiers.
Cause
Scenario 1: Reinstalled OS The OS was reinstalled on the machine that is displaying this error during rescan.
Solution
Scenario 1: Reinstalled OS To resolve the conflict, remove the old machine's entry from the Protection Group.
More Information
Further discussion regarding Duplicate BIOS UUIDs can be found in our R&D Forums here: Veeam R&D Forums: Duplicate UUIDs
