Operational Defect Database
BugZero found this defect 787 days ago.
Data sources
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Veeam | kb4296
"Failed to retrieve licenses for # users" After Changing Hostname and/or Domain
Last update date:
3/16/2023
Affected products:
Veeam Backup for Microsoft 365
Affected releases:
6.0
Fixed releases:
No fixed releases provided.
Description:
Challenge
After changing the hostname or domain, or both, of the server where Veeam Backup for Microsoft 365 is installed, the jobs display the following warning:
Cause
Reference: Considerations and Limitations You cannot change the name of the Veeam Backup for Microsoft 365 server or change domains of the server without resetting the configuration. If any of the machines with any of the Veeam Backup for Microsoft 365 components have been renamed (or its FQDN has been changed), or any machine has been added to a different domain, then all the components become unavailable to each other. If any of the listed has occurred on a server that acts as a backup proxy server, then such a server becomes Offline in the Veeam Backup for Microsoft 365 console. To make a server available, re-add it. For more information, see Adding Backup Proxy Servers. Confirm Cause in Logs C:\ProgramData\Veeam\Backup365\Logs\Veeam.Archiver.Service.<dateandtime>.log Warning: Authorization denied. Identity: new_domain\new_hostname$ (expected: old_domain\old_hostname$) Error: Access is denied.
Solution
There are two options to resolve this issue:
