Operational Defect Database
BugZero found this defect 759 days ago.
Data sources
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Veeam | kb4303
Offload to Capacity Tier fails with: Scale-out repository rescan is required: performance tier is not synchronized with capacity tier.
Last update date:
2/14/2024
Affected products:
Veeam Backup & Replication
Affected releases:
12.1
Fixed releases:
No fixed releases provided.
Description:
Challenge
SOBR Offload task fails with the error: Error: Backup file version mismatch: scale-out backup repository rescan is required.
Cause
There is a discrepancy between the information within the Veeam Backup & Replication configuration database and the metadata in the object storage repository.
Solution
How to Rescan the Scale-Out Backup Repository Disable all jobs that are targeting the Scale-Out Backup Repository Ensure no Offload tasks are running for the Scale-Out Backup Repository Configure a Capacity Tier Window to prevent offloads from occurring If a custom window is configured, take a screenshot of it before setting Denied to all time periods to make it easier to revert later in the steps. Edit the Scale-Out Backup Repository Go to the Capacity Tier tab Click the hyperlinked word after "Offload window:" ( Any time / Restricted ) In the Time Periods window that appears: Click Denied on the right side. Highlight all time periods. Click Permitted, and select a single time slot 2 hours before now. (This will prevent offload from occurring for the largest amount of time.) Click Ok Click Finish to save the settings for the Scale-Out Backup Repository.
More Information
If, after performing the steps in the Solution section, the issue continues to occur, please do the following: Collect a new set of logs for the Offload. Use the 3rd option to Export logs by components. Select all servers associated with the Offload job, including: The Veeam Backup Server Gateway Server for the Object Storage Gateway Server(s) for SOBR Performance extent(s). Create a Backup of the Veeam Configuration database Create a Support case and attach the collected logs and database backup to the case.
