Veeam | kb4312

Challenge

When attempting to install a Veeam Universal License in Veeam Backup & Replication the following error occurs:

Cause

Starting with Veeam Backup & Replication 10, a feature was added to allow users to install a socket-based license and an instance-based license at the same time. This built-in merge function may fail if the two licenses are of incompatible package types.   This issue is most often seen when: Migrating from Socket to VUL (Veeam Universal Licensing) Purchasing additional licenses under a different package name.

Solution

Resolution will depend on the scenario: Adding an additional license to increase capacity: Please get in touch with your Reseller or Veeam Sales Reps, for assistance with having the license package type corrected. Replace the existing license: The currently installed license must first be removed before the new license can be installed.

More Information