Operational Defect Database
BugZero found this defect 514 days ago.
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Veeam | kb4396
Inventory of Non-initialized LTO-9 Tape Fails for HPE MSL2024 and 1/8 G2 Autoloader Tape Libraries
Last update date:
12/23/2022
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Challenge
If Veeam Backup & Replication attempts to load an LTO-9 tape that has not been initialized or has an unknown status in the library, the library will report the error Source Not Ready error (SCSI Check Condition 05/4481). Error [MT]SCSI PASS THROUGH DIRECT ended with Scsi Error Fixed format, current; Sense key: Illegal Request. ASC= 0x0000000000000044, vendor specific qualification ASCQ=0x0000000000000081
Cause
According to the User Guides for HPE MSL2024 and 1/8 G2 Autoloader, these tape libraries do not support tape media movement during the LTO9 initialization process. This results in the abovementioned error message when trying to run inventory for brand-new LTO9 tapes that have not been initialized yet. Preventing the movement of uninitialized or unknown status LTO-9 media ensures that such tapes are not loaded into the drive accidentally and thus helps to avoid possible timeout issues and backup delays while a new LTO-9 tape initialization is in progress. Per LTO FAQ: Media optimization averages 20 minutes per first load of a cartridge to a tape drive. Although most optimizations will complete within 30 minutes, some optimization may take up to 2 hours.
Solution
To work around this issue, perform LTO9 New Media Initialization Wizard within the HPE MSL2024 or 1/8 G2 Autoloader before using the new LTO9 tape with Veeam Backup & Replication. This workaround is confirmed with HPE.
More Information
HPE StoreEver MSL Tape Libraries: LTO-9 Media initialization HPE StoreEver MSL Tape Libraries: Using the LTO-9 New Media Initialization Wizard HPE StoreEver 1/8 G2 Tape Autoloader: LTO-9 Media initialization LTO FAQ
