Operational Defect Database
BugZero found this defect 448 days ago.
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Veeam | kb4421
Veeam Agent Standalone Backup Fails with "Version string portion was too short or too long"
Last update date:
5/8/2023
Affected products:
Veeam Backup & Replication
Veeam Agent for Microsoft Windows
Veeam Agent for Linux
Veeam Agent for IBM AIX
Veeam Agent for Oracle Solaris
Affected releases:
4.1
Fixed releases:
No fixed releases provided.
Description:
Challenge
After upgrading Veeam Backup & Replication to version 12, the following tasks for Standalone Veeam Agent (i.e., Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Agent for IBM AIX, and Veeam Agent for Oracle Solaris) deployments that existed before the upgrade may fail. Running Standalone Veeam Agent backup job Re-configuration of pre-existing Veeam Agent jobs Attempting to remove Veeam Agent jobs from Veeam Backup & Replication console Those tasks will fail with the error: Version string portion was too short or too long
Cause
This issue is caused by a change in how Veeam Backup & Replication 12 tracks OS version information from Standalone Veeam Agent deployments. This issue only affects standalone Veeam Agent deployments that were communicating with the Veeam Backup Server before the upgrade to version 12.
Solution
Option 1: Support-Assisted Resolution The resolution to this involves modifying the Veeam Backup & Replication Configuration Database. Veeam Support understands that some customers may not be comfortable performing this task, and we welcome you to contact Veeam Support for assistance. Our Support Engineers will assist with making the database changes necessary to resolve this issue.
