Operational Defect Database
BugZero found this defect 348 days ago.
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Veeam | kb4457
The Console Does Not Appear After Being Launched
Last update date:
6/7/2023
Affected products:
Veeam Backup & Replication
Affected releases:
11
Fixed releases:
No fixed releases provided.
Description:
Challenge
After launching the Veeam Backup & Replication Console, the splash screen appears, and the application is shown in the taskbar, but the Console does not appear, and the mouseover preview is blank.
Cause
The Console's window position is off the edge of the screen. When the Veeam Backup & Replication Console is closed, its on-screen location is stored in a user-specific configuration file (see More Information section). If the Console was previously closed while using a screen with a higher resolution or a second monitor, the coordinates stored may be outside the bounds of the current screen.
Solution
Reposition the Veeam Backup & Replication Console Window Hold Shift and Right-Click the tray icon. Select Move from the list.
More Information
The console's window position, along with many other user-specific UI settings, is stored in: %localappdata%\Veeam_Software_Group_GmbH\veeam.backup.shell.exe_Url_hu1utqnj52thvmhrg5kie2bl15o22i22\12.0.0.0\user.config *The path shown above is for Veeam Backup & Replication 12 as indicated by the 12.0.0.0 in the file path. An alternative solution is to edit this user.config file and change the MainWindowPosition value to 0,0. <setting name="MainWindowPosition" serializeAs="String"> <value>0, 0</value> </setting>
