Operational Defect Database

BugZero found this defect 319 days ago.

Veeam | kb4457

The Console Does Not Appear After Being Launched

Last update date:

6/7/2023

Affected products:

Veeam Backup & Replication

Affected releases:

11

Fixed releases:

No fixed releases provided.

Description:

Challenge

After launching the Veeam Backup & Replication Console, the splash screen appears, and the application is shown in the taskbar, but the Console does not appear, and the mouseover preview is blank.

Cause

The Console's window position is off the edge of the screen. When the Veeam Backup & Replication Console is closed, its on-screen location is stored in a user-specific configuration file (see More Information section). If the Console was previously closed while using a screen with a higher resolution or a second monitor, the coordinates stored may be outside the bounds of the current screen.

Solution

Reposition the Veeam Backup & Replication Console Window Hold Shift and Right-Click the tray icon. Select Move from the list.

More Information

The console's window position, along with many other user-specific UI settings, is stored in: %localappdata%\Veeam_Software_Group_GmbH\veeam.backup.shell.exe_Url_hu1utqnj52thvmhrg5kie2bl15o22i22\12.0.0.0\user.config *The path shown above is for Veeam Backup & Replication 12 as indicated by the 12.0.0.0 in the file path. An alternative solution is to edit this user.config file and change the MainWindowPosition value to 0,0. <setting name="MainWindowPosition" serializeAs="String">     <value>0, 0</value> </setting>

Additional Resources / Links

Share:

BugZero® Risk Score

What's this?

Coming soon

Status

Solved

cost-cta-background

Do you know how much operational outages are costing you?

Understand the cost to your business and how BugZero can help you reduce those costs.

Have you ever...

had your data corrupted from a

VMware

bug?

Search:

...