Operational Defect Database
BugZero found this defect 342 days ago.
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Veeam | kb4459
Veeam Agent for Microsoft Windows Built-In Case Creation fails with "The request was aborted: Could not create SSL/TLS secure channel"
Last update date:
6/13/2023
Affected products:
Veeam Agent for Microsoft Windows
Affected releases:
5.0
Fixed releases:
No fixed releases provided.
Description:
Challenge
When attempting to open a support case using the Technical Support button within the Veeam Agent for Microsoft Windows Control Panel, after entering your email, the following error is displayed: The request was aborted: Could not create SSL/TLS secure channel.
Cause
This issue occurs due to a supported TLS version mismatch during the TLS handshake between Veeam Agent for Microsoft Windows and the Veeam AutoLK webserver. Amazon AWS, where AutoLK is hosted, is rolling out a change requiring TLS 1.2 as a minimum.
Solution
To prevent this issue from occurring, please either: Upgrade Veeam Agent for Microsoft Windows If the Veeam Agent for Microsoft Windows deployment on the machine is managed by Veeam Backup & Replication, reference the version support page for Veeam Backup & Replication 11/11a and Veeam Backup & Replication 12.or Make the following modification to the Veeam Agent for Microsoft Windows GA (build 5.0.0.4301) configuration file: Edit C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Tray.exe.config Add the following new section after the </userSettings> line and before the </configuration> line:
