Operational Defect Database

BugZero found this defect 311 days ago.

Veeam | kb4460

Failed to get guest OS path for newly attached disk there are 2 new disks with uuid

Last update date:

6/15/2023

Affected products:

Veeam Backup & Replication

Affected releases:

12

Fixed releases:

No fixed releases provided.

Description:

Challenge

A backup job using a Linux-based VMware Backup Proxy fails with the error: Failed to get guest OS path for newly attached disk [<datastore_name>] <uuid>/<vm_disk_name>.vmdk: there are 2 new disks with uuid <uuid>

Cause

This error occurs when the Linux-based VMware Backup Proxy processing the virtual machine has multipath enabled.

Solution

To resolve this issue, disable multipath on the Linux-based VMware Backup Proxy, and reboot it. Example:

More Information

If multipath cannot be disabled, update the /etc/multipath.conf file to exclude VMware's virtual disks from multipath topology discovery. Add (if not already present) to the defaults { section:

Additional Resources / Links

Share:

BugZero® Risk Score

What's this?

Coming soon

Status

Solved

cost-cta-background

Do you know how much operational outages are costing you?

Understand the cost to your business and how BugZero can help you reduce those costs.

Have you ever...

had your data corrupted from a

VMware

bug?

Search:

...