Operational Defect Database
BugZero found this defect 300 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Veeam | kb4463
Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues
Last update date:
11/27/2023
Affected products:
Veeam Backup & Replication
Affected releases:
12
Fixed releases:
No fixed releases provided.
Description:
Purpose
This article documents an advanced granular log collection method designed to minimize the log bundle size when submitting Veeam Support cases for issues related the capacity tier or archive tier of a Scale-Out Backup Repository. The standard method of collecting logs for these cases is to select all related components in the built-in log collection tool and perform bulk log collection. While simpler, that method can lead to large and unwieldy log bundles, especially in larger environments where logs must be collected from many component servers. In contrast, this article's advanced granular log collection method, while more involved, ensures the smallest log collection bundle size possible while providing all the information needed for a thorough support investigation.
Solution
Step 1: Identify the Servers Involved Logs related to capacity/archive tiers issues are located on specific infrastructure components relevant to the issue. Before manually collecting logs, you need to determine where to find them. The Veeam infrastructure components involved are: Veeam Backup Server Performance Tier Related Servers These are machines that either directly host the repository data (Windows Repository or Linux Repository) or those that act as gateway servers to convey data to Network Attached Storage (SMB (CIFS) or NFS). Capacity Tier Related Servers These are machines that act as gateway servers to convey data from the on-prem storage to the object storage.
More Information
Related Articles How to Collect Logs for Veeam Backup & Replication How to Collect Logs for Veeam Backup Enterprise Manager How to Locate and Collect VSS/VIX Log Files From Guest OS Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues How to Collect Logs for Veeam ONE How to Collect Logs for Veeam Management Pack for Microsoft System Center How to Collect Logs for Veeam Agent for Microsoft Windows How to Collect Logs for Veeam Plug-in for Microsoft SQL Server How to Collect Logs for Veeam Plug-in for SAP HANA How to Collect Logs for Veeam Plug-in for Oracle RMAN How to Collect Logs for Veeam Plug-in for IBM Db2 Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases Veeam Service Provider Console – Compile and Upload Server Logs
