Operational Defect Database
BugZero found this defect 262 days ago.
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Veeam | kb4486
Agent Backup Job Fails With "Veeam Backup and Replication version is not compatible with Veeam Agent for Windows"
Last update date:
9/1/2023
Affected products:
Veeam Backup & Replication
Veeam Agent for Microsoft Windows
Affected releases:
11
Fixed releases:
No fixed releases provided.
Description:
Challenge
After upgrading Veeam Agent for Microsoft Windows, the backup job fails to run and displays the error message: Error: Managed session has failed: Veeam Backup and Replication version <version number> is not compatible with Veeam Agent for Windows.
Cause
This error occurs when the version of Veeam Agent for Microsoft Windows that was installed is incompatible with the version of Veeam Backup & Replication that is in use.
Solution
To resolve this issue, upgrade Veeam Backup & Replication to ensure compatibility with the latest version of Veeam Agent for Microsoft Windows. Note: If upgrading Veeam Backup & Replication is not viable, please create a Veeam Support case to discuss other possible resolution paths.
More Information
For a list of compatible Veeam Agent versions by Veeam Backup & Replication release, review the following: Supported Veeam Agents by Veeam Backup & Replication Latest Version Supported Veeam Agents by Veeam Backup & Replication 12 Supported Veeam Agents by Veeam Backup & Replication 11/11a
