Operational Defect Database

BugZero found this defect 202 days ago.

Veeam | kb4496

Cloud Backup "Inner SQL exception in the service provider infrastructure"

Last update date:

1/31/2024

Affected products:

Veeam Backup & Replication

Veeam Cloud Connect

Affected releases:

12

Fixed releases:

No fixed releases provided.

Description:

Challenge

A backup job that targets a cloud repository, that is hosted by a service provider whose Cloud Connect server utilizes PostgreSQL for storing the configuration database, fails with the error: Inner SQL exception in the service provider infrastructure. Please contact your service provider. This error may also occur when backing up to a non-cloud repository if the Veeam Backup & Replication deployment uses PostgreSQL 15.1 or 15.2 to host its configuration database.

Cause

If the Service Provider's Cloud Connect server uses PostgresSQL for its configuration database, the Service Provider should check logs to verify if this article is relevant. Default path: C:\ProgramData\Veeam\Backup\CloudConnectService\<tenant_name>\<job_name>\Session.log Example of error in Session.log on the Service Provider side:

Solution

To resolve and prevent this issue, Veeam recommends all customers (including Servicer Providers) with Veeam Backup & Replication or Veeam Cloud Connect deployments using PostgreSQL 15.1 or 15.2 upgrade to the latest 15.x version of PostgreSQL. A guide on how to upgrade the backend PostgreSQL database engine is available on Veeam KB 4386.

More Information

You can check the currently installed PostgreSQL version using the following command:

Additional Resources / Links

Share:

BugZero® Risk Score

What's this?

Coming soon

Status

Solved

cost-cta-background

Do you know how much operational outages are costing you?

Understand the cost to your business and how BugZero can help you reduce those costs.

Have you ever...

had your data corrupted from a

VMware

bug?

Search:

...