Operational Defect Database

BugZero found this defect 207 days ago.

Veeam | kb4499

'Unauthorized to make an AWS request.' When Using AWS Israel Region

Last update date:

9/27/2023

Affected products:

Veeam Backup & Replication

Affected releases:

12

Fixed releases:

No fixed releases provided.

Description:

Challenge

When creating a new AWS S3 Object Storage Repository with the recently launched AWS Israel region (il-central-1), configuring a Helper Appliance fails with the error: Unauthorized to make an AWS request.

Cause

This error occurs because the AWS SDK libraries used by Veeam Backup & Replication 12 are incompatible with the new AWS Israel region.

Solution

To resolve this compatibility issue, a hotfix is available for Veeam Backup & Replication 12 P20230718. Please create a Veeam Support case and mention Issue# 569734.

More Information

The next release of Veeam Backup & Replication will include updated AWS SDK libraries which will resolve this issue.

Additional Resources / Links

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Status

Solved

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