Operational Defect Database
BugZero found this defect 139 days ago.
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Veeam | kb4531
Restore Entire Bucket to Zadara Object Storage Fails With "Error: Internal error: object key is empty."
Last update date:
1/2/2024
Affected products:
Veeam Backup & Replication
Affected releases:
12.1
Fixed releases:
No fixed releases provided.
Description:
Challenge
Attempting to perform an Entire Bucket Restore with the the Destination set to New Bucket when using Zadara Object Storage fails with the error: Restore job failed Error: Internal error: object key is empty. ClientId: [\{<uuid>}], BucketName: [<bucket_name>]
Cause
This issue arises from a problem related to the processing of certain commands in the Object Storage, causing the new bucket creation procedure to fail during the restore initialization steps. This issue has been reported to Zadara, and their team is investigating the underlying cause.
Solution
Workaround Create a new bucket using the Zadara interface. Within Veeam Backup & Replication, perform the Entire Bucket Restore using the "This location" option on the Destination step, and select the bucket created in Step 1.
