Operational Defect Database

BugZero found this defect 110 days ago.

Veeam | kb4531

Restore Entire Bucket to Zadara Object Storage Fails With "Error: Internal error: object key is empty."

Last update date:

1/2/2024

Affected products:

Veeam Backup & Replication

Affected releases:

12.1

Fixed releases:

No fixed releases provided.

Description:

Challenge

Attempting to perform an Entire Bucket Restore with the the Destination set to New Bucket when using Zadara Object Storage fails with the error: Restore job failed Error: Internal error: object key is empty. ClientId: [\{<uuid>}], BucketName: [<bucket_name>]

Cause

This issue arises from a problem related to the processing of certain commands in the Object Storage, causing the new bucket creation procedure to fail during the restore initialization steps. This issue has been reported to Zadara, and their team is investigating the underlying cause.

Solution

Workaround Create a new bucket using the Zadara interface. Within Veeam Backup & Replication, perform the Entire Bucket Restore using the "This location" option on the Destination step, and select the bucket created in Step 1.

Additional Resources / Links

Share:

BugZero® Risk Score

What's this?

Coming soon

Status

Solved

cost-cta-background

Do you know how much operational outages are costing you?

Understand the cost to your business and how BugZero can help you reduce those costs.

Have you ever...

had your data corrupted from a

VMware

bug?

Search:

...