Operational Defect Database
BugZero found this defect 59 days ago.
Data sources
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Veeam | kb4563
How to Collect Process Dumps and Logs
Last update date:
4/3/2024
Affected products:
Veeam Backup & Replication
Affected releases:
ALL
Fixed releases:
No fixed releases provided.
Description:
Purpose
This article documents procedures for collecting process dumps and logs to be provided to Veeam Support when investigating a job or task that is believed to be stuck within Veeam Backup & Replication.
Solution
Collect Process Dumps On the Veeam Backup Server, open Task Manager. Within Task Manager, switch to the Details view, which lists all running processes. Create a Process dump file for each process named Veeam.Backup.Manager.exe or VeeamAgent.exe. Right-click on the Process From the context menu, select Create dump file. Note the location where the 'Dumping process' window reports the .dmp file was stored.
More Information
Automated Collection via Script
