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BugZero updated this defect 57 days ago.
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VMware | 1008443
Keyboard or mouse do not work in a hosted virtual machine
Last update date:
3/23/2024
Affected products:
Player
Workstation
Player Pro
Workstation Player
Workstation Pro
Affected releases:
4.x2.x6.x11.x15.x9.x3.x16.x14.x8.x10.x5.x7.x12.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
The keyboard or mouse does not function within a virtual machineThe keyboard or mouse only works inside a virtual machine and not the host at the same timeThe keyboard or mouse appears as a USB device within the guest operating systemEither the mouse or keyboard does not appear in the Device Manager in WindowsMouse movements are slow or mouse clicks take a long time to be reflected in the virtual machine.
Purpose
This article details the general steps to follow to troubleshoot a malfunctioning mouse and/or keyboard in a hosted (VMware Workstation, ACE, Player, or Server) virtual machine. The listed steps are appropriate for all cases, and the articles in the Additional Information section provide resolutions for specific cases.
Resolution
Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. After completing each step, try using your mouse or keyboard again. Work through each troubleshooting step in order, and do not skip a step.To troubleshoot a misbehaving mouse or keyboard: Confirm that the virtual machine guest window currently has focus by clicking into the virtual machine's console window. Keyboard or mouse input is only directed to the virtual machine when it has focus or is in full-screen mode. If your mouse is slow to respond or if it is working erratically, change the optimization settings. For more information, see Mouse movement is not smooth in a hosted virtual machine (1033416). If you are using a wireless mouse or keyboard, ensure that you have not connected it to the virtual machine by removing and re-adding the USB Controller from the virtual machine. For more information, see the Workstation Help topic Add a USB Controller to a Virtual Machine. Restart your host computer. For Windows hosts, use the Windows System Configuration (msconfig) utility to eliminate software and processes as possible causes. For more information, see Using the Windows System Configuration utility (1004010). For Linux hosts, start Linux in a mode that disables start daemons (typically run level 2; if your host lacks this, you may need to start in single-user mode). For more information, see Changing Linux run levels (1004015) or your operating system documentation. Note: These next steps require a second mouse/keyboard. For more information, see Connecting a second mouse or keyboard directly to a hosted virtual machine (1033435). Look for non-Microsoft, non-VMware mouse/keyboard drivers or software installed in the virtual machine, and remove them. Re-install VMware Tools. For details, see Overview of VMware Tools (340). If the issue persists after trying the steps in this article: Collect the VMware Support information. For more information, see Collecting diagnostic information for VMware products (1008524).File a support request with VMware Support and quote this Knowledge Base article ID (1008443) in the problem description. For more information, see Filing a Support Request in Customer Connect (2006985).
Related Information
Keyboard and Mouse is not functioning in Virtual Machine after macOS Catalina 10.15.x UpgradeUsing the Windows System Configuration utilityChanging Linux run levelsCollecting diagnostic information for VMware products Mouse movement is not smooth in a hosted virtual machineConnecting a second mouse or keyboard directly to a hosted virtual machineHow to file a Support Request in Customer ConnectO teclado ou o mouse não funcionam em uma máquina virtual hospedadaEl teclado o el mouse no funcionan en una máquina virtual alojada键盘或鼠标在托管的虚拟机中无法工作ホスト型仮想マシンでキーボードまたはマウスが機能しないOverview of VMware Tools
