Operational Defect Database
BugZero updated this defect 44 days ago.
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VMware | 1026750
Configuring protection for a virtual machine in SRM fails with the error: Unable to create a placeholder virtual machine at the recovery site
Last update date:
4/5/2024
Affected products:
vCenter Site Recovery Manager
Affected releases:
5.84.14.06.55.55.15.06.08.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Configuring protection for a virtual machine in the Site Recovery Manager (SRM) protection group at the protected site failsCannot create a placeholder virtual machineYou see the error: Unable to create placeholder virtual machine at the recovery site: recovery virtual machine could not be created: the name <vm name> already exists.
Resolution
When configuring protection for a virtual machine at the Protected Site in Site Recovery Manager (SRM), a paired placeholder virtual machine is created at the Recovery Site. This issue may occur if a virtual machine with the same name as the placeholder virtual machine already exists in the SRM Recovery Site vCenter inventory. To resolve this issue, try one of these options and ensure that there are no virtual machine name conflicts: Change the name of the virtual machine that requires protection at the Protected Site.If the virtual machine at the Recovery Site is required, change the name of the Recovery Site virtual machine.If the virtual machine at the Recovery Site is not required (possibly because it is an old placeholder virtual machine or an erroneously created virtual machine), remove the virtual machine from the inventory.
Workaround
Steps on how to resolve the issue Login to the DR site vCenter where the VM's placeholder residesSearch for the VM nameRight click the the Placeholder with the VM nameRemove From Inventory in DR site vCenterGo back to the Site Recovery UI on the Production siteGo to the Protection Group > VMs > select the VM nameSelect the three dots [...] and select Recreate the Placeholder.
Related Information
For more information, see the Site Recovery Manager Administration Guide.
