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VMware | 1027797
Troubleshooting a failed VMware Tools installation in Fusion
Last update date:
3/23/2024
Affected products:
Fusion Pro
Fusion
Affected releases:
7.x5.x11.x4.x3.x10.x8.x2.x6.x
Fixed releases:
No fixed releases provided.
Description:
Purpose
This article provides the general steps to follow when VMware Tools installation fails. The troubleshooting steps are appropriate for all cases, and the articles in the Additional Information section of this article provide resolutions for specific cases. For general information on installing VMware Tools in a Windows virtual machine, see Installing VMware Tools in a Fusion virtual machine running Windows (1003417). For information on uninstalling VMware Tools from a Windows virtual machine, see Uninstalling and manually installing VMware Tools in VMware Fusion (1014522). For information on installing VMware Tools in a Linux virtual machine, see: Installing VMware Tools in a Linux virtual machine using Red Hat Package Manager (RPM) (1018392)Installing VMware Tools in a Linux virtual machine using a Compiler (1018414)Installing VMware Tools in an Ubuntu virtual machine (1022525)
Resolution
To troubleshoot a failed VMware Tools installation: Note: Each step below provides instructions and a link to a document, for performing the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and to identify the proper resolution. They are also ordered in the most appropriate sequence to minimize data loss. After completing each step, try to install VMware Tools again. Work through each troubleshooting step in order, and do not skip a step. Make sure that a CD drive is connected to your virtual machine. For more information, see Working with printers, disks, and other devices in VMware Fusion (1014523). Create a new user account with administrative privileges. For more information, see: Windows 7 – The Microsoft article Create a user accountWindows 8 - The Microsoft article Create a user accountWindows Server 2008 / 2012 - The Microsoft article Create a New User AccountWindows 10 - The Microsoft article Create a New User Account Rule out Windows Installer issues by Microsoft Knowledge Base article 2438651. Note: The preceding links were correct as of August 3rd, 2018. If you find a link is broken, provide feedback and a VMware employee will update the link. If these steps do not resolve your issue, see the Additional Information section of this article for more specific resolutions. If the issue continues to exist after trying the steps in this article, including any appropriate steps in the Additional Information section: Collect the VMware Support information. For more information, see Collecting diagnostic information for VMware Fusion (1003894).File a support request with VMware Support and quote this Knowledge Base article ID (1027797) in the problem description. For more information, see How to Submit a Support Request.
Related Information
If you encounter a specific issue or error when installing VMware Tools, see: VMware Tools installation fails when Easy Install is in progress (1017687)Installing VMware Tools in VMware Fusion fails with Error 1316 (1004331)Error 1500 appears during Windows Easy Install Tools installation saying that an install is already in progress (1015089)Installing VMware Workstation or VMware Tools fails with the error: 1327 or 1606 (1017886)Cannot install VMware Tools in Fusion after upgrading to Windows XP from Windows 98 or earlier (1014265)Warnings when installing VMware Tools on some VMware products running Windows Server 2008 and Windows Vista (1011727)Failure to install VMware Tools: Cannot find the answer BINDIR in the installer database (1013159) Installing VMware Tools in a Fusion virtual machine running WindowsCollecting diagnostic information for VMware FusionInstalling VMware Tools in VMware Fusion fails with Error 1316Warnings when installing VMware Tools on some VMware products running Windows Server 2008 and Windows VistaFailure to install VMware Tools: Cannot find the answer BINDIR in the installer databaseCannot install VMware Tools in Fusion after upgrading to Windows XP from Windows 98 or earlierUninstalling and manually installing VMware Tools in VMware FusionWorking with printers, disks, and other devices in VMware FusionError 1500 appears during Windows Easy Install Tools installation saying that an install is already in progressVMware Tools installation fails when Easy Install is in progressInstalling VMware Workstation or VMware Tools fails with the error: 1327 or 1606Installing VMware Tools in a Linux virtual machine using Red Hat Package Manager (RPM)Installing VMware Tools in a Linux virtual machine using a CompilerInstalling VMware Tools in an Ubuntu virtual machineSolución de problemas de una instalación con errores de VMware Tools en Fusion 就 VMware Tools 在 Fusion 中安装失败进行故障排除Fusion への VMware Tools のインストールに失敗した場合のトラブルシューティング
