Operational Defect Database
BugZero updated this defect 57 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
VMware | 1027986
When installing VMware Workstation, the Setup window displays a blank screen
Last update date:
3/23/2024
Affected products:
Workstation Pro
Workstation
Affected releases:
10.x5.x7.x12.x11.x9.x8.x6.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
During VMware Workstation installation, the Setup window goes blank.Installation fails and presents an empty dialog box.In the vmware.log file, you see the error: 20100902170704:ERROR** CHtmlDialog::CallJScript: Failed to obtain required required jscript ID; COM Error: -2147352570
Cause
This issue may occur if: The registry is damaged or modifiedFiles are missingYou have a video resolution problem
Resolution
To resolve this issue, you must replace certain files with the original version. Note: The steps in this article modify the Windows registry. Before making any registry modifications, ensure that you have a current and valid backup of the registry and the virtual machine. For more information on backing up and restoring the registry, see the Microsoft article 136393. To replace the files: Open a command prompt. For more information, see Opening a command or shell prompt (1003892).Run these commands to re-register the necessary files and details: If VMware Workstation is installed on a 32-bit version of Windows: regsvr32 jscript.dllregsvr32 vbscript.dll If VMware Workstation is installed on a 64-bit version of Windows: cd C:\windows\syswow64regsvr32 C:\windows\system32\jscript.dllregsvr32 C:\windows\system32\vbscript.dll Restart Windows. If these steps do not resolve the issue, edit the registry and enable ACTIVEX display: Click Start > Run, type regedit, and click OK. The Registry Editor window opens. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0.Right-click 1200 and click Modify.In the Value field, enter 0 or 1 and click OK.Quit the Registry Editor. If changing the value to 0 or 1 fails to resolve the issue, browse to: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\ In these locations, there are zones from 0,1,2,3, and 4. If you find a folder which has special characters in the name, delete the folder and then try installing.
Related Information
Note: The preceding link was correct as of September 6, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link. Opening a command or shell prompt
