Operational Defect Database
BugZero updated this defect 57 days ago.
Data sources
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VMware | 2006337
VMware Player, Workstation or Fusion trial does not download with the message: Please Activate
Last update date:
3/23/2024
Affected products:
Fusion
Fusion Pro
Workstation
Workstation Player
Workstation Pro
Player
Player Pro
Affected releases:
8.x5.x3.x4.x7.x11.x14.x9.x15.x6.x10.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
The VMware Player download page, or the download page for the Workstation or Fusion trial, does not displayYou cannot download VMware Player or a Workstation or Fusion trialYou see this message on the download page: Please activate There is a delay in getting the Activate email, even after waiting more than the 5 minutes specified when you registeredThere is a delay in getting the Download email and link, even after waiting more than the 5 minutes specified when you registered
Cause
This issue can occur if your Customer Connect profile is incomplete, or if there is a delay from the time the request for the download is submitted and when your Customer Connect profile is updated. When the profile is complete and updated, the confirmation email is sent and the download becomes available.
Resolution
To resolve this issue, log into Customer Connect, and complete your user profile information. After filling out the information, return to the download page for your product and log in again. If your profile is complete and the issue persists, wait 30 minutes, then return to the download page for your product and log in again.
Related Information
Não é possível baixar as versões de teste do VMware Player, Workstation ou Fusion através da mensagem: Please ActivateVMware Player, Workstation o la versión de evaluación de Fusion no descargan con el siguiente mensaje: Please Activate VMware Player、Workstation 或 Fusion 试用版无法下载并出现以下消息：请激活VMware Player、Workstation または Fusion の試用版が次のメッセージが表示されてダウンロードされない： Please Activate
