Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 325512
What languages are supported by Smarts SAM adapters?
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
What languages are supported by Smarts SAM adapters? Is a French-language operating system (OS) supported in Smarts SAM adapters? Error messages from sysadapter reported in the sm_adapter.log for system running French-language OS:ASL-W-ERROR_RULE_SOURCE-While executing rule set 'C:\InCharge7\SAM\smarts\rules\icoi-syslog\syslog_mgr.asl' ASL-ERROR_ACTION-While executing action at: ASL-CALL_STACK_RULE- RuleName: GET_NOTIFIED_AT_SECONDS, Line: 272 ASL-CALL_STACK_RULE- RuleName: START, Line: 90 ASL-ERROR_UNDEFINED_TABLE_KEY_ACCESS-Attempted to access undefined key '?2?' in table 'monthval' ASL-BAD_HASH_TABLE_KEY-The hash table key 'jui' was not found
Resolution
Currently Smarts SAM adapters do not support languages other than English. It is necessary to customize the installation to handle traps and messages which come from systems using a different date and language format such as French.
