Operational Defect Database
BugZero updated this defect 67 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
VMware | 335156
Watch4net APG: How do I delete a Smarts device from APG?; Removed Smarts device from APG Management Database Metrics but the device still remains
Last update date:
3/22/2024
Affected products:
Smart Assurance - Watch4net/M&R
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
How do I delete a Smarts device from Watch4net APG?Removed Smarts device from APG Management Database Metrics but the device still remainsAfter running through the following the standard Watch4net APG procedure for removing devices, Smarts devices still remain in APGCannot remove Smarts devices from Watch4net APG
Cause
This issue can have the following causes: Device has not been removed from Smarts: In addition to being removed from APG, the device must also be removed from Smarts. If a collector is still polling for device information, it will create the device even after being removed from APG Management Database Metrics. (Note: make sure the device was removed and not just unmanaged) Import Properties task is not running: if import properties task does not complete successfully needs to be updated manually.
Resolution
To successfully remove a Smarts device from Watch4net APG, you must do the following: Remove the device from Smarts.Remove the device from APG.Update the flat table used by Tomcat to read APG data. The following sections explain how to do each of these tasks. Removing the device from Smarts:To remove a device from Smarts, run the following dmctl command against all Smarts domains: <SmartsBaseDir>/dmct s INCHARGE-AM-PM invoke <class>::<instance> remove Exampledmctl s INCHARGE-AM-PM invoke Router::foo removeIMPORTANT! The device needs to be removed from all the Smarts domains. Removing the device from APGTo remove the device from APG, do the following: Stop Default Collector Manager Service. In Windows, use cmd 'run as adminstrator mode' and run the following ./manage-modules.sh (or cmd) service stop collector-manager Default 2. In APG, go to: APG administration > Modules > Management of Database Metrics Delete all metrics associated with device. To do this, search for the device name under Filter, select all, then delete.Start Default Collector Manager Service. In Windows, use cmd 'run as adminstrator mode' to run the following: ./manage-modules.sh (or cmd) service start collector-manager Default Manually run the import properties taskIf you want to see the change to take effect immediately, refresh the database flat table where tomcat reads the APG data from as follows: Navigate to administration/centralized management/scheduled tasks/database Run : import properties task 2. Restart the Tomcat service: <APGbase>/bin/apg-tomcat-default restart
Related Information
Note: if deleting metrics is not working, check import properties and make sure it is running successfully if it did not complete with a code 1, it is likely caused by crashed tables in the database.
