Operational Defect Database
BugZero updated this defect 67 days ago.
Data sources
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VMware | 338474
Interface status UNKNOWN due to connectivity failure in network path in SMARTS
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Managed Interface shows status as UKNOWN.
Cause
The interface status is UKNOWN because the interface cannot be reached due to a failure existing in the network path between the Smarts AM server and this router interface. The router may be down or the interface may be unreachable for polling due to the failure or another device.
Resolution
None. This is expected behavior.
Related Information
It should be possible to determine what is the primary failure resulting in the loss of connectivity and polling of this interface. By locating an interface down or router unresponsive in the Smarts SAM Global Console for this device, you should be able to locate the failure resulting in the UNKNOWN status on the Interface.
