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BugZero updated this defect 58 days ago.
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VMware | 356820
When trying to start a Smarts process, I get a 'LIC-EGENERIC-The desired vendor daemon is down' error
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
When trying to start a Smarts process, I get a 'LIC-EGENERIC-The desired vendor daemon is down' error When trying to start a Smarts process, you receive an error message similar to the following:06-Oct-2008 9:59:20 AM+560ms Eastern Daylight Time] t@9340 dmbootRSRV-E-ELICENSE-Unable to obtain license LIC-ECHECKOUT-While attempting to check out license for AP_ICSRV LIC-EGENERIC-The desired vendor daemon is down.Check the lmgrd log file, or try lmreread.Feature: AP_ICSRVVendor:Host: foo.smarts.comLicense path: 1744@foo.smarts.com;C:\WINNT\system32\*.licFLEXnet Licensing error: -97,121For further information, refer to the FLEXnet Licensing End User Guide, available at "www.macrovision.com". Running an lmutil command shows that the license manager is up and running but it doesn't return any feature status.root@smarts1:/opt/InCharge7/SAM/smarts/bin$ ./lmutil lmstat -c 1744@foo.smarts.com -almutil - Copyright (c) 1989-2006 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.Flexible License Manager status on Wed 10/8/2008 10:44License server status: 1744@foo.smarts.com License file(s) on foo.smarts.com: :/opt/InCharge7/SAM/smarts/local/conf/smarts.lic:foo.smarts.com: license server UP v10.8Vendor daemon status (on smart1):root@smarts1:/opt/InCharge7/SAM/smarts/bin Observed the following message in the flexlm.log file:10:37:44 (lmgrd) License file(s): /opt/InCharge7/SAM/smarts/local/conf/smarts.lic10:37:44 (lmgrd) lmgrd tcp-port 174410:37:44 (lmgrd) Starting vendor daemons ...10:37:44 (lmgrd) Started sm_lmgrd92 (internet tcp_port 33972 pid 12913)10:37:44 (sm_lmgrd92) FLEXnet Licensing version v10.8.5.0 build 31891 sun4_u810:37:44 (sm_lmgrd92) Server started on foo.smarts.com: DMC_CORR10:37:44 (sm_lmgrd92) DMC_CORR AP_ICSRV AP_ICSRV10:37:44 (sm_lmgrd92) AP_AI_ACM DMC_DECS DMC_DECS10:37:44 (sm_lmgrd92) AP_MPLSVPN AP_MPLS_VRF_I AP_NPM_DEVICES10:37:44 (sm_lmgrd92) AP_NPM_OSPF AP_NPM_EIGRP AP_NPM_ISIS10:37:44 (sm_lmgrd92) AP_NPM_BGP AP_OLIP AP_SPM10:37:44 (sm_lmgrd92) AP_PERFORMANCE AP_RPM AP_AUTO_ACTION10:37:44 (sm_lmgrd92) FT_SUMMARY AP_ASMMAP DK_DYN_MODEL_COMPILE10:37:44 (sm_lmgrd92) DK_DYN_MODEL_PROBLEM DK_DYN_MODEL_LOAD AP_HOST_RES10:37:44 (sm_lmgrd92) Wrong hostid on SERVER line for license file:10:37:44 (sm_lmgrd92) /opt/InCharge7/SAM/smarts/local/conf/smarts.lic10:37:44 (sm_lmgrd92) SERVER line says 84e71190, hostid is 84e71a0610:37:44 (sm_lmgrd92) Invalid hostid on SERVER line10:37:44 (sm_lmgrd92) Disabling 1 license from feature ACC_SNMP(7796A277CC76)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_ARS(15F0AE09E936)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_CONSOLE(D404FDE83442)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_EMAIL(A135B64418DD)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_LOGFILE(8A4C52ACC7CC)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_OVNVMAP(E60EDACA49AF)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_OVNVNOT(B865939141BB)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_OVNVTOEV(683B73243CD1)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_PEM(5824A2FD67A2)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_SCRIPT(0C7DF2E1C105)10:37:44 (sm_lmgrd92) Disabling 1 license from feature AD_SDI(8D512E87892C)
Cause
The hostid for the host running your license server has changed from the hostid that is listed on your permanent license file.
Resolution
You will need to run the following command on the new host that your license manager is running on and it will give you the new hostid.On UNIX - BASEDIR/smarts/bin/lmutil lmhostid On Windows - BASEDIR\smarts\bin\system\lmutil.exe lmhostidThe output will look like the following:root@smarts1:/opt/InCharge7/SAM/smarts/bin$ ./lmutil lmhostidlmutil - Copyright (c) 1989-2006 Macrovision Europe Ltd. and/or Macrovision Corporation. All Rights Reserved.The FLEXlm host ID of this machine is "832cb672"Once you have the new hostid, you will need to contact your account manager to inquire about how you could obtain a new permanent license file because a permanent license file will only work on the host and hostid for which it was created.
