Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 358323
Smarts SAM/OI: Syslog Adapter will not start and very little relevant information is logged unless debug is enabled
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Smarts SAM/Smarts OI Syslog Adapter will not start and very little relevant information is logged unless debug is enabled With debug enabled iby setting debug to TRUE n the cisco_syslog_mgr.asl file, the following entries are seen in the Smarts Syslog Adapter log file:[24-Aug-2009 05:46:26 PM BST] 10.214.255.138:51252/OI: instanceExists(ICS_Domain,ICS-Syslog-Normalization)24-Aug-2009 05:46:26 PM BST cisco_syslog_mgr.asl: Bad entry received in generic_syslog_mgr.asl => /apps/InCharge65/SAM/smarts/local/rules/icoi-syslog/tail.pl: exec failed: Permission denied!24-Aug-2009 05:46:26 PM BST 0[24-Aug-2009 05:46:26 PM BST] 10.214.255.138:51252/OI: instanceExists(ICS_Domain,ICS-Syslog-Normalization)24-Aug-2009 05:46:26 PM BST cisco_syslog_mgr.asl: Bad entry received in generic_syslog_mgr.asl =>24-Aug-2009 05:46:26 PM BST cisco_syslog_mgr.asl: Syslog adapter Reached EOF, Terminating
Cause
As indicated in the Symptom statement with debug enabled, this issue is caused by incorrect permissions for the tail.pl file (/local/rules/icoi-syslog/tail.pl).
Resolution
To resolve this issue, ensure that the correct permissions are set for the required files.IMPORTANT! Remember to disable debugging when troubleshooting actions are complete.
