Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
VMware | 362214
VoyenceControl: Services fail to start after a backup restore
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Critial VoyenceControl services fail to start after restoring from a backup file.
Cause
VoyenceControl was not installed into the same location that the backup file was created for.
Resolution
Verify that you installed VoyenceControl to /home/powerup, /opt/voyence, or C:\Program Files\VoyenceControl depending on where VoyenceControl was installed prior when the backup was created.If you previously installed VoyenceControl somewhere other than our default locations as noted above, then verify that your new installation was properly set to the same location.After you have re-installed to the proper location or created a symbolic link (see note below) you will need to re-run the restore process.
Related Information
It is also possible to create a symbolic link to your previous install location and then re-run the restore.
