Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
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VMware | 362665
Smarts: Notifications are not received for lost connection on optical network interface
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Smarts Notifications are not received for lost connection on optical network interface Lost connection on optical network interface, but no notification is received on Smarts device
Cause
Devices typically monitor the physical connection to a network, not the network logical connection. This issue is typically seen when the connection carries a non-IP based protocol (i.e. ATM, OC-3, etc). If the network logical connection is lost somewhere in between the two devices, the switch still sees the connection as up because there is still physical connectivity, so no notification is generated.
Resolution
Smarts IP does not generate notifications for lost connections on optical network interfaces. You can comprehensively monitor optical networks using the Smarts Optical Transport Manager product. For more information, see the product information page for the Optical Transport Manager product http://www.emc.com or the product documentation available on http://powerlink.emc.com
