Operational Defect Database
BugZero updated this defect 67 days ago.
Data sources
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VMware | 363286
VoyenceControl: Removing startup cache files cause "Compare Run/Start" error
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Removing startup cache files cause "Compare Run/Start" error in VoyenceControl Receive the following error in VoyenceControl (see Note statement):ERROR: $VOYENCE_HOME/data/appserver/pops/pop****/cm/cache/****.start-config (No such file or directory)
Cause
The start-config file is missing from the in VoyenceControl application server.
Resolution
To resolve this issue, Pull the configuration after a configuration change is made to the device. This will populate a new revision and create the missing start-config cache file.
Related Information
$VOYENCE_HOME refers to the home directory for VoyenceControl, typically /opt/voyence or C:/Program Files/Voyence Control.
