Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 363401
SMARTS users unable to authenticate or login to Global Console and Smarts servers
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Unable to login in nor authenticate into Global Console and attach to a Domain Manager Cannot login to Smarts servers
Cause
A misconfiguraton in either serverConnect or clientConnect.conf Authorization files.
Resolution
Verify that the case spelling and syntax of the entries in the files match as documented. Example of correct matching entries:serverConnect.conf *:admin:changeme:AllclientConnect.conf *:*:admin:changemeExample of bad entries:serverConnect.conf *:admin:changeme:AllclientConnect.conf *:*:admin:foo <--- Password mismatchserverConnect.conf *:admin:changeme:AllclientConnect.conf *:*:admin:changeme:All <--- The ":All" is not required in this lineserverConnect.conf *:admin:changeme:ALL <--- Only "A" should be capitalizedclientConnect.conf *:*:admin:changemeserverConnect.conf *::admin:changeme:All <--- Syntax doesn't require double colonsclientConnect.conf *:*:admin:changeme
