Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 363844
Smarts SAM Global Console: Cannot connect to a Smarts AM Domain Manager using the Smarts SAM Global Console interface
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Cannot connect to a Smarts AM Domain Manager using the Smarts SAM Global Console interface Can connect to the Smarts AM Domain Manager using DMCTL The following error is reported at the Smarts SAM Global Console:Cannot attach to GlobalManager:com.smarts.store.SmStoreException: Cannot find Manager AM-PM server on 10.10.10.10: Connection timed out: connect
Cause
The port that the Smarts AM-PM server uses is blocked by a firewall.
Resolution
To resolve this issue, you must open the port on the firewall that is used by the Smarts AM-PM server.
