Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 372533
Smarts VoIP AM: Nortel devices on Signaling Servers are being added to pending list after discovery by Smarts VoIP AM
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Nortel devices on Signaling Servers are being added to pending list after discovery by Smarts VoIP AM Nortel devices on Signaling Servers discovered by Smarts VoIP Availability Manager are being added to pending list The following message is present in the EXCEPT file in Smarts VoIP Availability Manager environment:am> ===== SECT_TPSSHOW =====tpsShowoam> can't read "hostname": no such variable while executing "send_user "Timeout Occurred: isMasterSS Check Failed on $hostname.\n"" invoked from within "expect -nobrace -re {( .*)(Is.*master.*)(: 1)()} { send_user "DEBUG1: Its a MASTER. Returning TRUE.\n" return "TRUE" } -re {(..." invoked from within"expect {-re "(\r"\n".*)(Is.*master.*)(: 1)(\r"\n)" {send_user "DEBUG1: Its a MASTER. Returning TRUE.\n" return "TRUE" } -re ..." (procedure "isMasterSS" line 5) invoked from within "isMasterSS 1" invoked from within "expect -nobrace -re Goodbye... { send_user "Wrong password on $hostname.\n" exit } -re {(.*)(Timed out)(.*)} { sen..." invoked from within "expect { -re "Goodbye..." { send_user "Wrong password on $hostname.\n" exit } -re "(\r"\n".*)(Timed out)(\r"\n".*)" { ..." (file "/opt/InCharge7/VoIP/smarts/local/script/voip/nortel/nortel_commands.exp" line 84)
Cause
Signaling Servers are placed in the Smarts VoiP AM Pending list because TPS is not being run, and this occurs because of a problem in the Smarts VoIP AM software. Smarts VoIP code incorrectly assumes that the "tpsShow" command is always available with Nortel Devices on Signaling Servers. If this command is not available on the server, the above symptoms are observed and the devices will be added to the pending list.
Resolution
EMC Smarts Engineering is investigating the requirements to resolve this issue in an upcoming Smarts VoIP release. Contact EMC Support for Smarts for more information concerning the release of this fix.
