Operational Defect Database
BugZero updated this defect 42 days ago.
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VMware | 372870
Smarts SAM:Server tools no longer respond after upgrading to Java (JRE) 1.7.x
Last update date:
4/16/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Smarts Service Assurance Manager (Smarts SAM) Server tools no longer respond after upgrading to Java (JRE) 1.7.x
Cause
The Smarts SAM console works with the Java version it is shipped with at the time of release. Smarts SAM console versions 8.1.x through 9.2 are not certified to work with Java 1.7.x. It has been found that the Server Tools do not respond after the client PC is upgraded to Java (JRE) 1.7.x.
Resolution
To check the Java version on the console, run the following command C:\<BASEDIR\CONSOLE\smarts\jre\bin>java -version The supported Java version is the version shipped with the installation files for the Smarts SAM application at the time the application software was released. Check the release notes for the corresponding version of SAM to confirm the Java Version your Smarts SAM console supports.
