Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
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VMware | 373286
Smarts NCM: Cannot access SysAdmin Console; SysAdmin Console is timing out even though SysAdmin services are running
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Cannot access Smarts Network Configuration Manager (Smarts NCM) SysAdmin ConsoleSmarts NCM SysAdmin Console will not openSmarts NCM SysAdmin Console is timing outSmarts NCM SysAdmin services are running but cannot access the SysAdmin Console
Cause
This issue can occur if the Linux Firewall is running.
Resolution
If you encounter this issue, do the following: Run the following command to check if the Linux Firewall is enabled: /etc/init.d/iptables status If the command output indicates that the Firewall is enabled, run the following commands in sequence: service iptables save service iptables stop chkconfig iptables off
