Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 373442
Smarts NCM: Report Advisor is not accessible after crash/service restart/system reboot
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Smarts Network Configuration Manager (Smarts NCM) Report Advisor interface is not accessible after crashingCannot access Smarts NCM Report Advisor after a crashCannot access Smarts NCM Report Advisor after a restart of services or a reboot of the systemSmarts NCM Report Advisor will not start after a restart of services or a reboot of the systemCatalina.out file for the Smarts NCM installation located in /usr/tomcat/APACHE-TOMCAT-CURRENT_VERSION\logs contains the following error: SEVERE: IOException while loading persisted sessions: java.io.EOFException
Cause
The Catalina.out file SEVERE error indicates that tomcat is trying to reload an old session that was present before tomcat was restarted or system was rebooted. At times, this file can become corrupted during a crash and cannot be accessed by tomcat when it is restarting.
Resolution
The following steps can be taken to resolve this issue and regain access to Report Advisor: 1. Navigate to $CATALINA_HOME}/work/Catalina/localhost/web/2. Locate the file named 'SESSION.ser'3. Delete this file. IMPORTANT! Deleting this file will tell tomcat NOT to try and reload the last session. instead tomcat will create a new session.4. Restart tomcat service5. Try to access Report Advisor again. At this point you should be able to access Report Advisor again.
