Operational Defect Database
BugZero updated this defect 33 days ago.
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VMware | 374327
Smarts SAM: Existing notifications are not matching a newly created Smarts Service Assurance Manager (Smarts SAM) Escalation Policy
Last update date:
4/16/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Smarts SAM: Existing notifications are not matching a newly created Smarts Service Assurance Manager (Smarts SAM) Escalation PolicyNew Escalation Policy created in Smarts SAM is executing successfully for new notifications, but for existing notifications, the Escalation Policy does not execute
Cause
This is expected behavior as per the design of the product.
Resolution
Notifications which NOTIFY after the Escalation Policy is created will match, but all notifications which NOTIFY before the escalation policy is created will not.
