Operational Defect Database
BugZero updated this defect 33 days ago.
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VMware | 375452
Smarts: Trying to invoke sm_authority.pl script for authentication on in Smarts console hangs indefinitely
Last update date:
4/16/2024
Affected products:
Smart Assurance - SMARTS
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Trying to invoke sm_authority.pl script for authentication on in Smarts application console hangs indefinitelyAuthentication in Smarts application console hangs when invoking sm_authority.pl scriptWhen trying to invoke Smarts sm_authority.pl script to use serverConnect.conf file for authentication, the authentication hangs when attaching to a console.
Cause
Custom sm_authority.pl script is being used, and the sm_authority timeout value in the custom script is greater than the time out in the Smarts application code. In this condition, sm_authority may hang indefinitely.
Resolution
The default timeout in DMT foundation code of Smarts is 30 seconds. To use a custom sm_authority.pl script, you need to use a timeout value in the custom script that is less than 30 seconds. The values that need to be set are as follows: "SM_AUTHORITY_TIMEOUT" - Set to less than 30 seconds"SM_AUTHORITY_RESTART_RETRIES" - Set as desired.
