Operational Defect Database
BugZero updated this defect 33 days ago.
Data sources
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VMware | 376335
Smarts SAM: SAM 8 stops with TCP timeout error after running out of memory.
Last update date:
4/16/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
SAM 8.1 stops with TCP timeout error after running out of memory.The following error messages were observed in the log file: t@1210304864 SM_SocketObserver-52146 #1CI-E-EGENERIC-TCP Write timeout exceeded; in file "/work/bluecurrent/FOUNDATION-7.2.0.X/148/smarts/clsapi/ci_flow.c" at line 220
Cause
Memory growth, which happened during topology synchronization in SAM 8.1.0., is due to deletion of object relationship data during a toposync operation. This, in turn, is caused a memory leak in the system.
Resolution
To resolve this issue, please upgrade to SAM version 8.1.2 or later.
