Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
VMware | 376919
Ionix NPM/Smarts NPM: BGP manager is reporting false "BGPSession::Disconnected" alerts even though the BGP sessions are administratively up and operating correctly on the device.
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Ionix NPM/Smarts NPM BGP manager is reporting false BGPSession::Disconnected alerts even though the BGP sessions are administratively up and operating correctly on the device Ionix NPM/Smarts NPM is generating false BGPSession::Disconnected alerts which are present all the time and only clear on re-discovery of the device after which point the Re-Notify Underlying BGPProtocolEndpoint object attributes in Ionix NPM/Smarts NPM have a value of UNKOWN:PeerAdminStatus UNKOWNPeerState UNKNOWN SNMP trace debug for Ionix NPM/Smarts NPM environment shows NULL/noSuchInstance values returned for the OIDs bgpPeerState .1.3.6.1.2.1.15.3.1.2 and bgpPeerAdminStatus .1.3.6.1.2.1.15.3.1.3 as in the following example: 356: VarBind -> SEQUENCE (0x30), 19 bytes: 358: OBJ-ID (0x06), 15 bytes == ".1.3.6.1.2.1.15.3.1.2.<index>"00375: Exception (IMPLICIT NULL) (0x81), 0 bytes == <noSuchInstance> 148: VarBind -> SEQUENCE (0x30), 19 bytes: 150: OBJ-ID (0x06), 15 bytes == ".1.3.6.1.2.1.15.3.1.3.<index>"00167: Exception (IMPLICIT NULL) (0x81), 0 bytes == <noSuchInstance>
Resolution
This is the result of a problem in the device's SNMP agent with is causing NULL/noSuchInstance values to be returned for these OIDs. To resolve this, you will need to contact the device vendor support.
