Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
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VMware | 378372
VoyenceControl: JBOSS throws org.postgresql.util.PSQLException: An I/O error occured while sending to the backend.
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Users are unable to log in. Receive error in server.log: ERROR [com.powerup.configmgr.cel.jmx.CelCoreService] (MessageListenerThread - CelQueue) failed to insert record into the database: An I/O error occurred while sending to the backend....org.postgresql.util.PSQLException: An I/O error occurred while sending to the backend....Caused by: java.io.IOException: Stream closed
Cause
There is an issue with the JDBC connection management where a connection on which a transaction time out happened is not recycled properly and still maintained in the pool.
Resolution
To restore login capability, you will need to restart all services on the Application Server or Combo Server: /etc/init.d/vcmaster restart The root cause of the issue was resolved in VoyenceControl 4.1.0 Hotfix 1. Please upgrade and apply the currently available Hotfix.
