Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
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VMware | 380815
Smarts SAM: Does the Smarts Global Console support dual monitor functionality?; Smarts SAM Global Console does not display properly in dual-monitor configuration
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Does Smarts Service Assurance Management (Smarts SAM) Global Console support dual monitor functionality?Smarts SAM Global Console does not display properly in dual-monitor configuration In Smarts SAM Global Console viewed on a monitor configured with a dual display, right-clicking a notification on one screen displayed the Context menu on the other screen
Resolution
To resolve this issue using sm_gui, run the following command in the command line promptsm_gui -Dcom.smarts.dualMonitor=trueThis command can also be added as a flag in the following Smarts console properties files:Global Console: <BASEDIR>/CONSOLE/smarts/local/conf/properties.conf Dashboard: <BASEDIR>/CONSOLE/smarts/tomcat/webapps/templates/dashboard.propertiesWebConsole: <BASEDIR>/CONSOLE/smarts/tomcat/webapps/webconsole/webconsole.properties
