Operational Defect Database
BugZero updated this defect 58 days ago.
Data sources
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VMware | 382108
VoyenceControl: Clearing the Java Web Start cache on a Windows client
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
How do I clear the Java Web Start cache on my Windows Client?The VoyenceControl client executes with javaws.exe, but then the process dies before the login screen is presented.
Cause
The Java Web Start cache on the client for the VoyenceControl application has become corrupt.
Resolution
To clear the Java Web Start cache on your Windows XP or Windows Vista client:Navigate to the Control Panel. This is found under My Computer as well as the Start menu. Double click the Java icon to launch the Java Control Panel. Once the Java Control Panel window appears, under the General tab, in the Temporary Internet Files section, click the Delete Files button. The dialog window that appears asks which files to delete and should have all checkboxes selected for Downloaded Applets, Downloaded Applications and Other Files. Click OK to clear your Java Web Start cache. Click OK to close the Java Control Panel.When next you launch the VoyenceControl application, it will re-download the client-side application files.
Related Information
If the Java Control Panel displays an error on step 5, you will need to manually delete the cache directory. To locate it, click the Settings button and note the path in the Location text box. Copy this path and navigate to it using an explorer window. Select all files and folders inside the cache folder and delete them.
