Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 426774
Smarts NCM: Receive install errors with a "bad ELF interpreter: No such file or directory" message
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Cannot install Smarts Network Configuration Manager (Smarts NCM) because of Bad ELF Interpreter error messageThe following conditions, events or system behaviors may be observed with this issue: Receive install errors with a Bad ELF interpreter message when installing Smarts NCM 9.x seriesSmarts NCM 9.x series installation returns error: Will experience the following error:Preparing to install...Extracting the JRE from the installer archive...Unpacking the JRE...Extracting the installation resources from the installer archive...Configuring the installer for this system's environment...strings: '/lib/libc.so.6': No such fileLaunching installer...Advisors.bin: /tmp/install.dir.3158/Linux/resource/jre/bin/java: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directoryAdvisors.bin: line 2482: /tmp/install.dir.3158/Linux/resource/jre/bin/java: SuccessERROR: Failed to install Advisors.bin
Cause
Linux CentOS and RHEL are the missing the required part 32 bit runtime.
Resolution
If you encounter this issue on RHEL, do the following: Create a temporary folder on the Smarts NCM server.Download glibc-common-2.12-1.80.el6.i686.rpm from the web to the new temporary folder.Copy glibc-2.12-1.80.el6.i686.rpm and glibc-common-2.12-1.80.el6.i686.rpm from the RHEL 6 Disc > Packages directory to the new temporary folder.Change directories to the new temporary folder.Run the following command: rpm -ivh --force --nodeps glibc-2.12-1.80.el6.i686.rpm glibc-common-2.12-1.80.el6.i686.rpm Proceed with Smarts NCM 9.1 install. If you encounter the issue on CentOS, do the following: Run the following command: yum install glibc.i686 Once the glibc.i686 is installed and has finish please run ./install.sh to start the installation.
Related Information
For Smarts NCM 9.x series to install successfully, the prerequisites must be installed. See the Smarts 9.x series installation guide software requirements for what needs to be installed to satisfy the prereq-check.pl.
