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BugZero updated this defect 58 days ago.
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VMware | 438489
Watch4net: APG Report Pack for EMC Smarts Health is not reporting any data for Smarts domains
Last update date:
3/22/2024
Affected products:
Smart Assurance - Watch4net/M&R
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
The following conditions, events and system behaviors may be observed with this issue: Watch4net APG Report Pack for EMC Smarts Health is not reporting any data for Smarts domainsThe following warning message is seen in the Watch4net APG collecting-0-0.log: WARNING -- [2013-03-11 15:15:31 GMT] -- SmCollector::threadJob(): error polling INCHARGE-AM-PMjava.lang.Exception: size() : null arg at org.apache.commons.jexlmod.parser.ASTSizeFunction.value(ASTSizeFunction.java:67) at org.apache.commons.jexlmod.parser.ASTEQNode.value(ASTEQNode.java:71) at org.apache.commons.jexlmod.parser.ASTExpression.value(ASTExpression.java:54) at org.apache.commons.jexlmod.parser.ASTIfStatement.value(ASTIfStatement.java:60) at org.apache.commons.jexlmod.parser.ASTBlock.value(ASTBlock.java:63) at org.apache.commons.jexlmod.parser.ASTIfStatement.value(ASTIfStatement.java:63) at org.apache.commons.jexlmod.parser.ASTJexlScript.value(ASTJexlScript.java:58) at org.apache.commons.jexlmod.ScriptImpl.execute(ScriptImpl.java:48) at com.watch4net.apg.v2.collector.plugins.smarts.data.SmScriptValue.processValue(SmScriptValue.java:184) at com.watch4net.apg.v2.collector.plugins.polling.PollingContext.pushValues(PollingContext.java:603) at com.watch4net.apg.v2.collector.plugins.polling.FetchClassInstanceTask.completed(FetchClassInstanceTask.java:122) at com.watch4net.async.EvaluatorTask.notifyComplete(EvaluatorTask.java:155) at com.watch4net.async.CompoundEvaluatorTask.notifyComplete(CompoundEvaluatorTask.java:89) at com.watch4net.async.EvaluatorTask.run(EvaluatorTask.java:108) at edu.emory.mathcs.backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1061) at edu.emory.mathcs.backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:575) at java.lang.Thread.run(Thread.java:662)INFO -- [2013-03-11 15:15:31 GMT] -- OutageDetector::syncOutages(): OutageDetector: synchronizing outages...INFO -- [2013-03-11 15:15:31 GMT] -- SmPollingData::updateNextPollingDelay(): INCHARGE-AM-PM: polling failed in 2.365s, next polling in 237.595s...
Cause
The above issue has been found to occur in environments where the icStats.sh/icStats.cmd and ICSTATS.import did not have the required "execute" permissions on the Smarts server.
Resolution
If you encounter this issue, do the following: Ensure the correct execute permissions are set on icStats.sh and ICSTATS.import.Restart the Smarts domain manager.After a few polling cycles, confirm that the Smarts health data is present in the Watch4net Front End/Web Portal reports.
Related Information
The above issue occurs even though the required scripts provided with Watch4net have been deployed in the Smarts installation, and the instructions in /opt/APG/Collecting/Smarts-Collector/Default/contrib/sm-domain-health/README.txt were followed correctly.
