Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 445177
VoyenceControl: Jobs and tasks stuck in "queued for execution" state
Last update date:
3/22/2024
Affected products:
Smart Assurance - NCM
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
Jobs and tasks stuck in "queued for execution" state.Device Server is running on a VM slice.SSH to the Device Server does not work.Device server is pingable.Telnet to the Device Server over port 443 is successful.SSH connections made by syssyncd to the Device Server are sustained, stalling at an ESTABLISHED state.Tasks are sitting on the Application Server waiting to be synchronized to the Device Server.
Cause
There is a configuration issue with the VM slice which results in this lockup. The issue can be further confirmed by executing "netstat -anp | grep syssync" on the application server. It will show sustained connections with a status of "ESTABLISHED" for the IP address of the problematic device server. Normally, these are very transient connections.
Resolution
The VM configuration will need to be examined and corrected to prevent this issue. The issue is sporadic, and can be temporarily remedied by restarting the problematic device server, but will also require the Voyence service be restarted on the Application Server: On the Application Server, restart the Voyence service: /etc/init.d/Voyence restart
