Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 448876
Watch4Net: LDAP authenticated users are unable to log in; Tomcat catalina log contains login-related errors
Last update date:
3/22/2024
Affected products:
Smart Assurance - Watch4net/M&R
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
LDAP authenticated users are unable to log in to Watch4NetThe following error messages are seen in the tomcat catalina log for Watch4Net environment: Feb 18, 2013 11:42:28 AM com.watch4net.apg.v2.gui.tomcat.LoggingValve logErrorSEVERE: Attempt to login to tomcat realm as 'user-account' has failed from 'x.x.x.x'. Feb 18, 2013 11:44:49 AM org.apache.tomcat.util.digester.SetPropertiesRule beginWARNING: [SetPropertiesRule]{Server/Service/Engine/Host/Realm/Realm} Setting property 'userSubTree' to 'true' did not find a matching property.
Cause
This issue is seen when the user account that is used by tomcat to authenticate with the external LDAP environment is locked out. This can occur because the password has expired or some other change has been made to that user account.
Resolution
To resolve the issue, ensure that the account is active and valid and that the correct account details are configured in the Watch4net APG server.xml file (<APG_DIR>/Web-Servers/Tomcat/Default/conf/server.xml).
