Operational Defect Database
BugZero updated this defect 58 days ago.
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VMware | 467202
Smarts IP: Card Status UNKNOWN; Card status not monitored.
Last update date:
3/22/2024
Affected products:
Smart Assurance - SMARTS
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Symptoms
For a device discovered in Smarts IP, Card Status is displayed as Unknown.User does not know the status of cards on the device and will not get notified if one of the cards goes down.
Cause
The Card-Fault instrumentation is not included in the devices certification.
Resolution
The discovery of the Card Status on devices is controlled by its certification in the file <IP>/smarts/conf/discovery/oid2type_VENDOR.conf or oid2type.conf. In this file, if the instrumentation section of the certification does not include a line for Card-Fault, you are likely to have issues with the Card Status on the device. This file will need to be modified, using sm_edit as follows: For OldCiscoChassis:-In general it is the line Card-Fault= OldCiscoChassis which will need to be added to the certification. # Cisco XXXX.1.3.6.1.4.1.9.1.XXX { TYPE = Router VENDOR = Cisco MODEL = XXXX CERTIFICATION = CERTIFIED CONT = Cisco-Router NEIGHBOR = Cisco-Cdp HEALTH = Cisco-Router INSTRUMENTATION: Environment = CiscoEnvMon:DeviceID CPU/Memory = CiscoRouter:DeviceID Card-Fault = OldCiscoChassis Interface-Fault = MIB2 Interface-Performance = CiscoRouter Interface-Ethernet-Performance = CiscoRouter_Ethernet}For Cisco-EntityFRU:- In general it is the line Card-Fault = CiscoEntityFRU which will need to be added to the certification. # Cisco XXXX.1.3.6.1.4.1.9.1.XXX { TYPE = Router VENDOR = Cisco MODEL = XXXX CERTIFICATION = CERTIFIED CONT = Cisco-Entity NEIGHBOR = Cisco-Cdp HEALTH = Cisco-Router INSTRUMENTATION: Card-Fault = CiscoEntityFRU Environment = CiscoEnvMon:DeviceID CPU/Memory = CiscoRouter:DeviceID Interface-Fault = MIB2 Interface-Performance = CiscoRouter Interface-Ethernet-Performance = CiscoRouter_Ethernet}After the relevant change has been made, the certifications can be reloaded without restarting the IP domain using the following command :-sm_tpmgr -s <AM_Domain> --reloadoid Check the server log file for any errors. Then delete and rediscover the affected device.
Related Information
The OldCiscoChassis MIB is said to be deprecated after IOS 12.1 The Cisco-EntityFRU MIB should replace the OldCiscoChasis MIB however it is apparent from many of the Cisco devices running on IOS versions after 12.1 that the Cisco-EntityFRU MIB is not available and the OldCiscoChassis MIB is still being utilized. The MIB being utilized for a particular device can be verified by greping for the following OID's in .SNAP file of the device in question:- OldCiscoChassis cardOperStatus 1.3.6.1.4.1.9.3.6.11.1.9CiscoEntityFRUControl cefcModuleOperStatus 1.3.6.1.4.1.9.9.117.1.2.1.1.2
