Operational Defect Database
BugZero updated this defect 57 days ago.
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VMware | 56596
Resetting admin & root account passwords on vSphere Replication & Site Recovery Manager 8.x
Last update date:
3/23/2024
Affected products:
Site Recovery Manager
vSphere Replication
vSphere
Affected releases:
8.x
Fixed releases:
No fixed releases provided.
Description:
Symptoms
The root password for the vSphere Replication (VR) appliance is not known by the administrator vSphere replication root password is lost or is locked
Purpose
GNU GRUB menu contains slight changes due to change of operating system from SUSE linux to Photon OS in vSphere replication 8.1This article provides steps to reset root password for vSphere Replication Appliance 8.1
Resolution
Shutdown vSphere replication appliance from vSphere web clientDelay the boot sequence of the VM Power on vSphere replication appliance. When the Photon OS splash screen appears, press 'e' to enter GNU GRUB edit menu Note: The Photon OS splash screen only appears very briefly, so be quick about it. It is better to use VMware Remote Console rather than the Web Console In the GNU GRUB edit menu, go to the end of the line that starts with linux, add a space and type rw init=/bin/bash. After adding these values, GNU GRUB edit menu should look exactly like this: For 8.4 the screen will look different Press the F10 key to boot and at the bash command prompt mount the root partition mount -o remount, rw / Enter passwd to change the password passwd New password: Retype new password: passwd: password updated successfully If the account is locked you will need to clear the lock with the following command /sbin/pam_tally2 -r -u rootFor VR & SRM 8.8 and upwards use the commands -/sbin/faillock --user admin --reset /sbin/faillock --user root --reset At the command prompt, unmount the file system using the below command umount / Reboot the appliance reboot -f After the vSphere replication appliance reboots, log in with the new root password
Related Information
Unable to reset the root password of vSphere Replication appliance 6.5Resetting a lost VMware vSphere Replication root password
